Terms & Conditions

TERMS & CONDITIONS, SHIPPING POLICY, RETURN & REFUND POLICY Website: www.drapesbyarvi.com Customer Care Email: customercare@drapesbyaarvi.com Last Updated: 10 October 2026 Welcome to Drapes by Aarvi. We are delighted to have you visit our website and explore our collection of sarees. These Terms & Conditions outline the rules, policies, and guidelines governing your access to and use of our website and your purchase of products from Drapes by Aarvi. By accessing our website, browsing our collections, placing an order, or purchasing any product from us, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them. If you do not agree with any part of these terms, please discontinue using our website. Please read the following terms carefully before placing an order. 1. ABOUT DRAPES BY AARVI Drapes by Aarvi is an online saree retail brand dedicated to offering customers a thoughtfully curated collection of sarees for everyday wear, festive occasions, celebrations, weddings, and other special moments. Our website allows customers to browse available products, review product descriptions and prices, and place orders online, subject to product availability and these Terms & Conditions. We strive to provide accurate product information, quality products, reliable shipping, and responsive customer support. However, certain product characteristics, including colours, patterns, textures, and fabric appearance, may vary slightly due to photography, lighting conditions, screen resolution, and the nature of the materials used. 2. ACCEPTANCE OF TERMS By using www.drapesbyarvi.com, you confirm that: You are legally capable of entering into a binding agreement under applicable law. The information you provide while placing an order is accurate, complete, and up to date. You will use the website only for lawful purposes. You will not misuse the website, interfere with its operation, or attempt to access restricted areas without authorisation. You understand that all purchases are subject to product availability, payment confirmation, and the policies published on our website. Drapes by Aarvi reserves the right to update these Terms & Conditions when necessary. Updated terms will be published on this page, together with the revised effective or updated date. Your continued use of the website after changes are published will be subject to the updated terms, to the extent permitted by applicable law. 3. PRODUCT INFORMATION AND DESCRIPTION We make reasonable efforts to ensure that all sarees displayed on our website are represented as accurately as possible. Product listings may include information about fabric, colour, design, embroidery, prints, embellishments, length, blouse pieces, care instructions, and other relevant features. Customers are encouraged to review all product details carefully before placing an order. Please note the following: Actual colours may differ slightly from the images displayed on your device. Minor variations in print placement, weave, texture, embroidery, or finishing may occur due to the nature of textile production. Traditional, handcrafted, woven, or artisan-made products may exhibit individual variations that contribute to their distinctive character. Product images may be styled or photographed with accessories that are not included in the purchase unless specifically mentioned in the product description. Any blouse piece, fall, pico, stitching, or additional accessory will be included only where expressly stated in the relevant product listing. If you require clarification about a product before purchasing it, please contact us at customercare@drapesbyaarvi.com. 4. PRICING AND PAYMENT All product prices and applicable charges will be displayed on the website at the time of purchase. The final amount payable will be shown during checkout before the order is submitted. Prices, promotional offers, discounts, and product availability may change from time to time. Any change in price after an order has been confirmed will not automatically alter the price of that confirmed order, except where a correction or adjustment is permitted by applicable law and communicated appropriately. Customers are responsible for reviewing the final order total, delivery charges, applicable taxes, and other disclosed fees before completing payment. Payments must be made through the payment methods made available on our website. An order may not be processed until the required payment has been successfully authorised or confirmed. Drapes by Aarvi does not request that customers disclose their payment passwords, one-time passwords (OTPs), or banking security credentials through email or unofficial communication channels. If a payment is deducted but an order confirmation is not received, please contact our customer care team with the relevant transaction details. We will review the issue and assist you in accordance with the applicable payment provider's procedures. 5. ORDER PLACEMENT AND CONFIRMATION An order placed on our website represents a request to purchase the selected product or products. After an order is placed, you may receive an order confirmation through the contact details provided during checkout. Such confirmation acknowledges receipt of your order and does not necessarily mean that dispatch has already taken place. Orders are subject to verification, payment confirmation, stock availability, and any necessary checks to prevent errors or fraudulent transactions. Drapes by Aarvi reserves the right to contact customers if clarification is required regarding an order, delivery address, payment status, or product availability. If an order cannot be fulfilled because of an unforeseen stock issue, pricing or listing error, or another legitimate reason, we will make reasonable efforts to inform the customer and arrange an appropriate resolution, including a refund where applicable. 6. SHIPPING AND DELIVERY POLICY 6.1 Order Processing Orders will be processed after successful order placement and payment confirmation, where applicable. Processing times may vary depending on order volume, product availability, holidays, promotional periods, and operational circumstances. As a general processing guideline, orders may require approximately 1–3 business days before dispatch. This is an indicative estimate and should be confirmed against our actual operational capacity before publication. Business days exclude Sundays and public holidays unless otherwise stated. 6.2 Shipping and Delivery Timelines Delivery timelines depend on the destination, courier service, shipping method, weather conditions, and other logistical factors. As a general guideline, domestic orders within India may take approximately 3–10 business days after dispatch to arrive. This is an estimate rather than a guaranteed delivery date. Remote locations, areas with limited courier coverage, public holidays, adverse weather, transport disruptions, and other unforeseen circumstances may result in longer delivery times. Where an estimated delivery date is displayed during checkout or communicated through an order notification, customers should refer to that information for the relevant order. 6.3 Shipping Charges Applicable shipping charges, if any, will be displayed during checkout before the order is completed. Shipping charges may vary according to the destination, shipment weight, delivery service, promotional offers, and other relevant factors. Any free-shipping offer will be subject to the eligibility conditions stated at the time of the offer. 6.4 Tracking Information Where tracking is available, customers may receive a tracking number or shipment link after the order has been dispatched. Tracking updates are generally provided by the courier service and may not appear immediately after dispatch. Customers may contact customercare@drapesbyaarvi.com if tracking information has not been received within a reasonable period or if the tracking status appears incorrect. 6.5 Accurate Delivery Details Customers are responsible for providing a complete and accurate shipping address, contact number, postal code, and other details required for delivery. Drapes by Aarvi will not be responsible for delivery difficulties caused by incorrect or incomplete information supplied by the customer, subject to applicable law. If you identify an error in your delivery details after placing an order, please contact us immediately. We will attempt to make the necessary correction if the order has not already been processed or dispatched. Changes cannot be guaranteed once a shipment has entered the courier network. 6.6 Failed Delivery and Returned Shipments A delivery may fail because the recipient is unavailable, the address is incorrect, the courier cannot access the location, or the shipment is refused. Where a shipment is returned to us, we may contact the customer to determine whether redelivery is possible. Any additional shipping charges will be communicated before they are applied, where applicable and permitted by law. This provision does not limit any rights the customer may have under applicable consumer protection law. 6.7 Delayed or Lost Shipments Although we work to ensure that orders are dispatched and delivered within the estimated timeframe, delays may occur due to courier operations, weather conditions, public holidays, logistical disruptions, or other circumstances beyond our reasonable control. If your order appears delayed or lost, please email customercare@drapesbyaarvi.com with your order number. We will review the available tracking information and coordinate with the courier service as appropriate. Any resolution, replacement, or refund will be handled in accordance with the circumstances of the shipment, the applicable policy, and applicable law. 6.8 International Shipping International shipping availability, delivery timelines, customs requirements, import duties, and other destination-specific charges may vary. International orders should be accepted only where the relevant shipping destination is supported by our checkout or expressly confirmed by our customer care team. Where international shipping is offered, customers are responsible for reviewing any disclosed import duties, customs charges, or local taxes applicable to their destination, subject to applicable law. 7. RETURN AND EXCHANGE POLICY We want customers to feel confident when shopping with Drapes by Aarvi. If a product does not meet the applicable return criteria, please contact our customer care team for assistance. 7.1 Return Eligibility Subject to the final policy adopted by Drapes by Aarvi and applicable law, a return request may be considered if: The wrong saree or product has been delivered. The product arrives damaged or defective. The product received materially differs from its description or order specifications. Another return circumstance is expressly covered by the applicable product listing or policy. For eligible requests, customers should notify us within 48 hours of delivery and provide their order number, a description of the issue, and clear photographs or videos showing the product and, where relevant, the packaging. The 48-hour notification period is a proposed operational guideline and must not be applied to defeat any non-excludable rights under applicable law. 7.2 Conditions for Returned Products Where a return is approved, the product should ordinarily be returned in its original condition, with original packaging, tags, labels, and any accessories or components supplied with the order. Customers should not wash, alter, stitch, wear, damage, or otherwise modify a product for which a return is requested. For sarees, customers should take particular care to preserve the fabric, embroidery, zari, embellishments, blouse piece, and any attached labels. A return may be declined where the product has been damaged through misuse, alteration, or handling after delivery, except where applicable law provides otherwise. 7.3 Non-Returnable Products Subject to applicable law and any specific representations made at the time of purchase, the following categories may be excluded from voluntary returns: Products clearly marked as non-returnable before purchase. Customised, personalised, or specially altered sarees. Products that have been stitched, modified, or otherwise altered at the customer's request. Products damaged after delivery due to improper handling, washing, or use. Products returned without the required approval or documentation, where such requirements are lawful and reasonable. These exclusions do not remove any applicable rights relating to defective, incorrect, misdescribed, or otherwise legally returnable products. 7.4 Return Request Procedure To request a return or exchange, please follow these steps: Email customercare@drapesbyaarvi.com with the subject line “Return or Exchange Request – Order Number”. Include your order number, registered email address or phone number, and the reason for the request. Attach clear photographs or videos showing the issue, if applicable. Wait for instructions from our customer care team before sending the product back. Pack the product securely and follow the return instructions provided to you. Please do not send a product to an address that has not been confirmed by our team. 7.5 Return Shipping Costs For approved returns involving a wrong, damaged, defective, or materially misdescribed product, Drapes by Aarvi will arrange or bear reasonable return shipping costs as appropriate under the applicable policy and law. For voluntary returns or exchanges permitted as a customer convenience, return shipping costs may be borne by the customer if this is clearly disclosed before purchase and is legally permissible. Any applicable return shipping charge or deduction will be communicated transparently before the return is finalised. 7.6 Exchange Policy Exchanges may be offered for eligible products, subject to stock availability and approval. An exchange may be considered for an incorrect or defective product or another reason expressly covered by our published policy. If the requested replacement is unavailable, we will communicate the available options, which may include a refund where applicable. Customers must obtain return instructions before sending a product for exchange. 8. REFUND POLICY 8.1 Eligibility for Refunds Refunds may be provided for eligible orders in circumstances such as: An order is cancelled by Drapes by Aarvi and cannot be fulfilled. A return is approved under the applicable return policy. A product is received damaged, defective, incorrect, or materially different from its description and a refund is the appropriate resolution. A payment has been successfully collected for an order that was not created or cannot be fulfilled. Another refund circumstance arises under applicable law. Refund eligibility will be determined based on the order details, the circumstances of the request, the applicable policy, and applicable legal requirements. 8.2 Refund Processing Once a refund is approved, it will be processed through the original payment method wherever feasible and appropriate. The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution. We aim to initiate approved refunds promptly and will communicate any material processing requirements to the customer. Where a specific refund deadline is prescribed by applicable law, that deadline will be followed. 8.3 Refund Timeline As a proposed service standard, eligible refunds may be initiated within 5–10 business days after approval or completion of the applicable return verification process. This estimate is not a substitute for any shorter deadline imposed by law. The actual time for funds to appear in the customer's account may vary according to the payment provider. 8.4 Partial Refunds Where legally permissible and appropriate, a partial refund may be considered if only part of an order is eligible for a refund or where a partial resolution is agreed upon with the customer. Any proposed deduction or partial refund must be explained clearly and must comply with applicable law. 8.5 Shipping Charges on Refunds Original shipping charges, return shipping costs, and any other applicable charges will be handled according to the reason for the return, the disclosures made at purchase, and applicable law. Customers will not be charged a deduction that is prohibited by applicable law. 8.6 Refund Confirmation Once a refund has been initiated, customers may receive a confirmation through their registered email address or another available communication channel. If the refund does not appear within the communicated period, please contact customercare@drapesbyaarvi.com with your order number and refund reference, if available. 9. ORDER CANCELLATION POLICY Customers who wish to cancel an order should contact customercare@drapesbyaarvi.com as soon as possible, providing the order number and cancellation request. Cancellation may be possible before an order is processed or dispatched. Once the product has been shipped, cancellation may no longer be possible through the ordinary cancellation process, and the customer may need to follow the applicable return procedure. Drapes by Aarvi may cancel an order where there is a legitimate reason, including product unavailability, an apparent pricing or listing error, an unsuccessful payment, or a reasonable concern regarding fraudulent activity. Where an order is cancelled after payment has been collected and no product is supplied, an appropriate refund will be arranged in accordance with applicable law. Nothing in this section excludes any cancellation rights available to customers under applicable law. 10. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us at customercare@drapesbyaarvi.com and provide: Your order number. A description of the issue. Clear photographs or videos showing the product and the issue. Photographs of the packaging, shipping label, or invoice, where relevant. Where reasonably necessary, we may request additional information to assess the issue. We will review the complaint and communicate an appropriate resolution, which may include a replacement, exchange, repair where relevant, or refund, depending on the circumstances and applicable law. Customers should retain the product and packaging until the matter has been reviewed, unless instructed otherwise. 11. COLOUR, FABRIC, AND HANDCRAFTED VARIATIONS Sarees may be produced using different weaving methods, printing processes, embroidery techniques, dyes, and textile materials. Minor variations in shade, weave, texture, motif placement, or finishing may occur between individual products or production batches. Such minor differences do not necessarily indicate a defect. However, this provision does not excuse a product that is materially different from its advertised description or fails to meet applicable legal standards. We encourage customers to review product images and descriptions carefully and to contact us if additional information is required before placing an order. 12. CUSTOMER RESPONSIBILITIES Customers using our website agree to: Provide accurate order, billing, and shipping information. Review product details, prices, and applicable policies before completing a purchase. Use the website lawfully and responsibly. Avoid fraudulent orders, false claims, or misuse of refund and return procedures. Keep order confirmations and transaction references where appropriate. Contact our official customer care email for assistance with purchases. We reserve the right to investigate suspected fraudulent activity and take proportionate action where justified and legally permissible. 13. INTELLECTUAL PROPERTY Unless otherwise stated, the website's content, including brand names, logos, text, product descriptions, photographs, graphics, design elements, and other original materials, belongs to Drapes by Aarvi or the relevant rights holders. You may access and use this content for personal, non-commercial shopping purposes. You must not reproduce, copy, distribute, publish, modify, sell, or commercially exploit our website content without prior written permission from the relevant rights holder, except as permitted by applicable law. Nothing in these terms transfers ownership of any intellectual property to a customer. 14. WEBSITE AVAILABILITY AND SECURITY We aim to maintain a reliable and accessible website. However, access may occasionally be interrupted due to maintenance, technical failures, hosting issues, network disruptions, or circumstances beyond our reasonable control. We do not guarantee that the website will always be available without interruption or error. Customers must not attempt to compromise website security, introduce malicious code, interfere with website functionality, or access systems or information without authorisation. We may temporarily suspend or modify website features when reasonably necessary for maintenance, security, operational improvements, or legal compliance. 15. THIRD-PARTY SERVICES AND LINKS Our website may use or link to third-party services, including payment gateways, courier services, analytics providers, or other external platforms. Such services may be governed by their own terms, policies, and practices. Drapes by Aarvi is not responsible for the independent policies or operations of third parties, except to the extent responsibility is imposed by applicable law. Customers should review relevant third-party terms before using external services. 16. LIMITATION OF LIABILITY To the extent permitted by applicable law, Drapes by Aarvi will not be responsible for indirect or consequential losses arising from the use of the website, temporary website unavailability, or circumstances outside our reasonable control. Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights relating to defective products, misleading descriptions, refunds, or other mandatory legal protections. Where a limitation of liability is legally permissible, it will be interpreted narrowly and consistently with applicable law. 17. EVENTS BEYOND OUR CONTROL Delays or interruptions may occur because of circumstances beyond our reasonable control, including natural disasters, severe weather, transport disruptions, strikes, public emergencies, government restrictions, courier interruptions, or technical failures. We will make reasonable efforts to communicate material delays and identify an appropriate resolution. This section does not remove any rights or obligations that remain applicable under consumer protection law. 18. PRIVACY AND PERSONAL INFORMATION When customers place orders or contact Drapes by Aarvi, certain information may be required to process purchases, arrange delivery, respond to enquiries, prevent fraud, and provide customer support. Personal information should be handled in accordance with the privacy policy published on our website and applicable data protection law. Customers should review our Privacy Policy for details about information collection, use, storage, disclosure, and relevant privacy rights. The Privacy Policy should be published separately at www.drapesbyarvi.com if it is applicable to the website's operations. 19. CUSTOMER CARE AND COMPLAINTS We value customer feedback and aim to address concerns fairly and professionally. For questions relating to orders, shipping, delivery, returns, refunds, exchanges, product information, or complaints, please contact: Drapes by Aarvi Customer Care Email: customercare@drapesbyaarvi.com Website: www.drapesbyarvi.com Please include your order number, where applicable, and a clear explanation of your concern so that our team can assist you efficiently. We will make reasonable efforts to acknowledge and resolve customer complaints within an appropriate timeframe, subject to the nature of the issue and any applicable statutory deadlines. Any legally required grievance officer details and complaint-handling information should be published separately or included here once the relevant business details have been confirmed. 20. GOVERNING LAW AND DISPUTE RESOLUTION These Terms & Conditions are intended to be interpreted in accordance with the laws of India, subject to applicable consumer protection legislation and other mandatory legal requirements. If a disagreement arises, customers are encouraged to contact customercare@drapesbyaarvi.com first so that the matter can be reviewed and, where possible, resolved amicably. Nothing in this section prevents a customer from exercising any statutory rights or approaching a competent consumer dispute resolution authority or other forum available under applicable law. 21. CHANGES TO THESE TERMS Drapes by Aarvi may revise these Terms & Conditions, shipping policy, or return and refund policy from time to time to reflect changes in business practices, services, operational requirements, or legal obligations. The updated version will be published on www.drapesbyarvi.com with a revised update date. Customers are encouraged to review these pages periodically. Changes will not override rights or obligations that cannot lawfully be changed retrospectively. 22. SEVERABILITY If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent permitted by law. The invalid provision will be interpreted or limited only as necessary to comply with applicable law, where legally permissible. 23. ENTIRE AGREEMENT These Terms & Conditions, together with the applicable product descriptions, Shipping Policy, Return & Refund Policy, Privacy Policy, and other policies expressly published on our website, govern the relevant aspects of your use of www.drapesbyarvi.com and your purchases from Drapes by Aarvi. If there is a conflict between these terms and a mandatory requirement of applicable law, the mandatory legal requirement will prevail. 24. CONTACT INFORMATION For any questions, clarifications, complaints, or assistance relating to these Terms & Conditions or your order, please contact us using the details below. Brand: Drapes by Aarvi Website: www.drapesbyarvi.com Customer Care Email: customercare@drapesbyaarvi.com We appreciate your trust in Drapes by Aarvi and thank you for choosing us for your saree shopping needs. Drapes by Aarvi — Celebrating Elegance, One Drapе at a Time. Important note before publishing: The delivery estimates, return notification window, and refund processing estimates in this document are suggested business terms. Please ensure they reflect your actual operations. The terms should also be reviewed for compliance with applicable Indian consumer protection and e-commerce requirements. Customer-facing policies must not be used to deny rights provided by law.